Dear Gardening Enthusiast,
At SHRUBS & BUSHES Shop, we nurture your gardening dreams as carefully as we grow our plants. Below you’ll find answers to common questions about our premium plants, delivery services, and gardening support. Should you need further assistance, our Texas-based garden advisors are always ready to help at [email protected].
About Our Plants
What types of plants do you specialize in?
We specialize in premium ornamental shrubs and trees that bring year-round beauty to gardens. Our curated collection includes:
• Fragrant plants (Gardenias, Daphne, Tea Olives)
• Structural evergreens (Boxwoods, Japanese Maples)
• Flowering showstoppers (Azaleas, Camellias, Hydrangeas)
• Specialty collections for landscape designers
• Fragrant plants (Gardenias, Daphne, Tea Olives)
• Structural evergreens (Boxwoods, Japanese Maples)
• Flowering showstoppers (Azaleas, Camellias, Hydrangeas)
• Specialty collections for landscape designers
How are your plants packaged for shipping?
Each plant is treated as living art:
• Root balls secured in moisture-retaining materials
• Delicate branches protected with custom sleeves
• Climate-appropriate packaging (including insulation during extreme temperatures)
• 1-7 gallon pots sized for optimal transport safety
• Root balls secured in moisture-retaining materials
• Delicate branches protected with custom sleeves
• Climate-appropriate packaging (including insulation during extreme temperatures)
• 1-7 gallon pots sized for optimal transport safety
Why do some plants have seasonal delivery restrictions?
Varieties like hydrangeas and ornamental grasses may have specific shipping windows to ensure they arrive in prime condition. These restrictions appear on individual product pages and reflect our commitment to delivering only garden-ready plants.
Ordering & Delivery
What shipping options do you offer?
Express Green Thumb Service ($12.95):
• Carrier: DHL/FedEx
• 10-15 day delivery after dispatch
• Climate-controlled tracking updates
Seasonal Saver Shipping (Free on orders >$50):
• Carrier: EMS
• 15-25 day delivery after dispatch
• Perfect for large landscape orders
• Carrier: DHL/FedEx
• 10-15 day delivery after dispatch
• Climate-controlled tracking updates
Seasonal Saver Shipping (Free on orders >$50):
• Carrier: EMS
• 15-25 day delivery after dispatch
• Perfect for large landscape orders
Do you ship internationally?
Yes! We ship worldwide except parts of Asia and remote regions. Our Texas team monitors global weather patterns to determine optimal shipping times for your area.
What if extreme weather affects my delivery?
We may briefly hold shipments during temperature extremes to protect plant health. You’ll receive immediate notification if this affects your timeline—because we value your plants’ safety as much as you do.
Payments & Returns
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
What is your return policy?
Our 15-day guarantee begins at delivery. If any plant doesn’t meet your expectations, contact our garden advisors at [email protected]. We’ll help make your garden dreams grow right—just as we’ve done for fellow plant lovers since 1992.
What should I do when my plants arrive?
Your shipment includes:
• Detailed care instructions per variety
• Acclimation recommendations
• Our personal planting tips
Give plants 2-3 days to adjust to their new environment before transplanting, and keep root balls moist but not waterlogged.
• Detailed care instructions per variety
• Acclimation recommendations
• Our personal planting tips
Give plants 2-3 days to adjust to their new environment before transplanting, and keep root balls moist but not waterlogged.
Still Have Questions?
Our Fort Worth horticulture team welcomes your inquiries at [email protected] or by visiting our nursery at 4652 Hill Haven Drive. We’re honored to be part of your gardening journey—from your first camellia to your magnolia-lined driveway.
Happy Planting,
The SHRUBS & BUSHES Shop Family